Effective Date: 12 September 2026
Company Name: Oxygen Cylinder BD
Website: oxygencylinder.com.bd

Oxygen Cylinder BD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal information

  • Full name
  • Telephone number
  • Email address
  • Billing and delivery addresses
  • Account information
  • Order and transaction details
  • Communication and customer-support records
  • Rental, refill and equipment-service information

Technical information

When you use our website, we may automatically collect:

  • IP address
  • Browser and device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • Cookie and website-usage information

Payment information

Payments may be processed through banks, mobile financial services or third-party payment gateways. We generally do not directly store complete card, bank-account or mobile-banking credentials. Payment providers process this information according to their own privacy policies and security practices.

2. How We Collect Information

We may collect information when you:

  • Visit or browse our website
  • Create an account
  • Place or cancel an order
  • Purchase or rent medical equipment
  • Request oxygen-cylinder refilling
  • Submit a contact form
  • Communicate with us by telephone, email, messaging service or social media
  • Request delivery, installation, repair or customer support
  • Subscribe to promotional communications
  • Submit a review or feedback

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Arrange delivery, installation, rental, return or refill services
  • Verify payments and prevent fraudulent transactions
  • Communicate about orders and services
  • Respond to enquiries, complaints and support requests
  • Manage warranties, exchanges and refunds
  • Maintain transaction and business records
  • Improve our website, products and customer service
  • Send promotional offers with your consent where required
  • Comply with legal and regulatory obligations
  • Protect our customers, business and website from misuse or fraud

4. Medical and Sensitive Information

You may voluntarily provide information about medical needs when enquiring about oxygen or respiratory equipment. We use such information only as reasonably necessary to respond to your request and provide the requested service.

Oxygen Cylinder BD does not provide medical diagnosis through this website. Please avoid submitting unnecessary medical records or sensitive health information. Product selection and oxygen use should follow the advice of a qualified healthcare professional.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember user preferences and shopping-cart contents
  • Improve security
  • Understand website traffic and performance
  • Measure advertising effectiveness
  • Provide relevant content or promotions

You can manage or disable cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled.

6. Analytics and Advertising

We may use third-party analytics and advertising services to understand how visitors use our website and to measure marketing performance.

These providers may collect technical information through cookies or similar technologies according to their own privacy policies. Where required, you can manage your consent through our cookie settings or your browser.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties, including:

  • Delivery and courier companies
  • Payment gateways, banks and mobile financial-service providers
  • Website-hosting and technology providers
  • Product manufacturers, suppliers and warranty-service providers
  • Analytics, advertising and communication providers
  • Accountants, legal advisers or professional consultants
  • Government authorities or law-enforcement agencies when legally required

These parties receive only the information reasonably necessary to perform their services.

8. Data Security

We use reasonable administrative, technical and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, loss or misuse.

However, no online transmission or storage system is completely secure. Customers should protect their passwords, verification codes and payment information and should not share them with unauthorized persons.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and services
  • Maintain business and financial records
  • Handle warranties, disputes and customer support
  • Prevent fraud and misuse
  • Meet legal, tax and regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable law.

10. Your Rights and Choices

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete information that is no longer required
  • Withdraw consent where processing relies on consent
  • Stop receiving promotional communications
  • Raise a concern about how your information is handled

Certain information may need to be retained for legal, accounting, fraud-prevention or contractual purposes.

11. Marketing Communications

We may send promotional messages when you have consented or when otherwise permitted by law. You may unsubscribe at any time by following the instructions in the message or contacting us.

You may continue to receive essential communications relating to active orders, rentals, payments, deliveries or support requests.

12. Third-Party Links

Our website may contain links to external websites or services. Oxygen Cylinder BD does not control and is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

13. Children’s Privacy

Our website and services are not intended for children to use independently. Orders involving children should be placed and managed by a parent, legal guardian or responsible adult.

If we learn that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.

14. International Data Processing

Some website, hosting, analytics, communication or payment-service providers may process information outside Bangladesh. When this occurs, we take reasonable steps to ensure that the information is handled securely and according to applicable requirements.

15. Changes to This Privacy Policy

Oxygen Cylinder BD may update this Privacy Policy when necessary to reflect changes in our services, technology or legal obligations.

The revised policy will be published on this website with an updated effective date. We encourage visitors to review this page periodically.

16. Contact Us

For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:

Oxygen Cylinder BD
Website: oxygencylinder.com.bd
Address: Dhaka-1216, Bangladesh